General

By placing an order, the distributor acknowledges the supplier’s terms and conditions as binding. Deviations are only binding if expressly confirmed in writing by the supplier.

Offers and Orders

Offers are non-binding. Price lists and brochures contain indicative information and guideline prices.

Orders placed in writing, by phone, in person, by fax, or by email are binding for the customer until rejected by the supplier, but for no longer than five days. Contracts become legally binding upon receipt of the supplier’s written order confirmation.

Prices

All prices are exclusive of VAT. The supplier reserves the right to change prices at any time. New prices apply 30 days after notification to the distributor.

Payment Terms

New customers are supplied against advance payment only. The supplier may modify payment terms at its discretion.

Unless otherwise agreed, invoices are payable within 30 days without deduction. Payment is deemed made when the supplier has irrevocable access to the funds.

If the distributor fails to comply, the supplier may require advance payment for pending deliveries. After 30 days, the distributor is automatically in default. Statutory default provisions apply (Art. 103 et seq. CO), including 5% default interest.

Small Orders

Orders below CHF 700.00 or EUR 600.00 are subject to a surcharge of CHF 30.00 or EUR 25.00.

Product Changes

The supplier reserves the right to modify design and implement product changes for technical progress.

Delivery Times

Delivery time is 14 days unless otherwise agreed. It starts on the order date or upon receipt of advance payment.

Delivery is considered timely if goods leave the supplier’s premises before the deadline. Delivery time is extended during any delay caused by the distributor.

Force majeure (e.g. strikes, transport disruptions, shortages, war) releases the supplier from delivery obligations. The supplier assumes no responsibility for import-related delays.

If delays persist, the supplier may withdraw from the contract. If minimum sales targets cannot be met due to supplier-related issues, targets are adjusted pro rata.

Delivery

Unless agreed otherwise, shipping costs are borne by the distributor. The supplier chooses the shipping method.

Risk transfers upon dispatch, even for freight-free deliveries. Ownership remains with the supplier until full payment is received.

In case of default, the supplier may register retention of title at the distributor’s expense. The distributor must cooperate in all necessary formalities.

Returns

Goods delivered in accordance with the contract cannot be returned or exchanged. Unauthorized returns will not be accepted, stored, or reimbursed.

Complaints

Complaints must be submitted in writing within 10 days of receipt. Otherwise, goods are deemed accepted.

In justified cases, the supplier will replace or repair goods free of charge. Missing quantities will be delivered subsequently.

Warranty

Warranty excludes damages due to force majeure, wear and tear, improper handling/storage, third-party interference, excessive use, unsuitable equipment, or extreme conditions.

Other claims are excluded to the extent permitted by law. Liability is limited to gross negligence or intent. Liability for auxiliary persons is excluded.

The distributor is responsible for compliance with export regulations. If products are modified, the distributor assumes full liability. Product liability laws remain applicable.

Applicable Law and Jurisdiction

Swiss law applies, excluding CISG. Place of jurisdiction is the supplier’s registered office.